From time to time, CodiFive encounters clients who have experienced various challenges during the development of their applications. Often, after being backed into a corner, taking multiple steps backward, and spending a significant amount of money, they ultimately decide to make a radical move—changing their contractor.
“This is our Trello board with a list of tasks to be done. Nothing has been accomplished for weeks, we’ve paid the invoices, and now communication has completely stopped. We also lost a week’s worth of work once,” said Szymon during the kickoff meeting as we reviewed the project’s situation.
Trusting a new software provider after such a traumatic experience is a real challenge!
Our initial interaction with the client helped to build trust. At that time, Wodociągowiec was just starting to operate, in an early alpha stage. Readers could access the first articles, but they were often met with system error messages that exposed sensitive data from a security perspective. Fixing this vulnerability was the first test we successfully passed.
What Made an Impression on the Portal’s Owners?
It turned out to be exactly what they desired most—speed of action! This was an “emergency programming” situation. We treated them like our regular maintenance clients reporting a critical issue, without contracts or long-term collaboration guarantees.
And that’s how our partnership began…